FAQ

Got questions?

Find answers to the ones most frequently asked.

Can I Drop Off my Glasses?

Yes. We like having customers visit and see how we make their lenses.

Please just call us to set up a time (949) 230-0998 or use our In-Store Appointment App on the right hand corner below, this way we can have someone ready to help you.

Wondering if we can make YOUR Lenses?

We can make any Lenses, Rimless, Semi-Rimless, Wraps, Bose, Sports Googles, Gaming. If you still have questions, don't hesitate to call our technical team at (949) 230-0998.

Can You Re-Coat My Lenses?

Re-coating Lenses will be more expensive and time consuming than replacing them due to the Industrial equipment involved and the mass manufacturing process to make it financially viable. Our Prescription Lenses Start at $45 Including Anti-Glare, Anti-Scratch and 100% UV!

Can Scratches Be Buffed Out?

Scratches to the coating can be removed only by removing the anti-scratch or anti-reflection coating, this will leave you with an even softer surface which will scratch easier and faster than before. Our $45 High Index Lenses are a great alternative and include both coatings! Plus we can make them in 30 minutes or less.

What’s the status of my order?

We can make most orders the same day, however for planning delivery we usually schedule Next Day Personalized Delivery.

Have an Lens Emergency? Call us and we will do everything possible to help!

What is your return policy?

We have a 30-day, hassle-free return or exchange policy for any of our products.(Note: Refunds will be credited to the original payment method.)

How do I set up a return or exchange?

Give us a call at (949) 230-0998, 8 a.m.–8 p.m. PST Daily, or email us at hello@hellozoomer.com so we can get started on the return or exchange process. We’d love to hear your feedback too. 

What does delivery cost? 

Pickup and Delivery are Free with your purchase in Orange County, Shipping outside of this area is Free for purchases over $100

Are you able to duplicate prism or Slab-Off Lenses?

Yes, we do not have extra charge for either.

Delivery time is between 5-10 Days

Do you make Progressives?

Yes. They have a 5-10 Day turn around.

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